Weight of the Order
100 - 200g
250 - 500g
500 - 1000g
3 - 5 days
100 - 200g
250 - 500g
500 - 1000g
1000 - 2000g
3 - 7 days
Discretion and Delivery:
All deliveries are packed and delivered carefully, discreet, and fully neutral hard cardboard box without inscription or information.
In case a prepaid order is returned to ORGASMOS SEXSHOP for reasons not attributable to ORGASMOS SEXSHOP or to the freight forwarder, ORGASMOS SEXSHOP will refund the amount paid by same, less shipping and return costs. The prepaid orders are those paid by Credit Card, Multibanco or Bank Transfer.
The customer may choose to reimburse the original payment method, or through a refund coupon that may be used in a future order. The coupon will be valid for 12 months from the date it was created. After this period, there will be no refund. In case the original payment has been made by Multibanco or Bank Transfer, the customer will have to provide the bank details for the refund to be made.
If the reason for the failed delivery and return of the order is the responsibility of the freight forwarder, the customer will have to send us a written complaint that will be reviewed by the freight forwarder, regardless of the payment method chosen. In the event that the problem with the delivery was caused by an incorrect or incomplete address, we ask that the customer attach proof of address (for example, electricity, water or gas) to the claim.
The solution that ORGASMOS SEXSHOP will present to the customer will depend on the answer given by the freight forwarder. Thus, in cases of complaints originated by the transport service, we can only present a solution to the customer after we have received a response from the freight forwarder. If the freight forwarder accepts full responsibility for the return of the order and if all the items originally ordered are available, we will suggest to the customer the re-shipment without additional costs. If the original order has been paid by Credit Card, PayPal, ATM or Bank Transfer, instead of a replacement order, the customer may opt for the refund. If the freight forwarder does not accept responsibility, we can not accept the claim, which means that the refund or replacement order will be subject to the above mentioned terms of orders returned for reasons not attributable to ORGASMOS SEXSHOP or the freight forwarder.
The customer can only cancel their order if it has not yet been paid and is not yet in processing. If so, you will only need to send us an email to firstname.lastname@example.org informing the order number and informing that you wish to cancel it.
Cancellation of orders is only possible through the process referred to above. Any request made by other means can not be answered.
If you wish to return one or more items, you may do so within 14 days of receiving the order, provided that the products are intact, sealed, complete and in the original packaging, which can not be damaged, altered or scratched. The customer must ensure that the item (s) returned arrives at our premises within 28 days of delivery.
Items for exchange or return must be returned by registered mail in a rigid box, accompanied by the invoice or order form. We will not accept returns of items on cushioned envelopes.
To exercise your right of return, the customer should contact our Customer Service, specify the order number, description or reference of the product (s) he / she intends to return and what form of reimbursement he wishes. The refund can be made through the original payment method or bank transfer. For this please send us your NIB.
The customer will also have to take into account if the product that he / she intends to return was acquired within the scope of some promotional campaign and if, for that reason, he / she benefited from some product of offer. If this is the case, you should return not only the product in question, but also the offer you have been given with your purchase. Both products must comply with the above guidelines.
For hygienic reasons, we do not exchange or return underwear or swimwear.
The client must send us the article (s) to the following address:
Rua de Covas, nº 44-46
4705-397 CELEIRÓS BRG
Braga - Portugal
The return of incomplete, damaged or scratched products, as well as products without the original packaging and / or label, or products with signs of having been used, will not be accepted.
Nor will it be accepted to return products with an expiration date of less than one month, underwear or swimming, or offers.
If we receive an item under the conditions mentioned above or with the shipping label affixed directly to the packaging, the customer will lose the right to be reimbursed and will have 10 days to collect the item (s) at our premises, bearing the collection costs.
The customer must return the article (s), request the respective refund and make a new purchase. The entire return process is duly described in the item RETURNS.
For hygienic reasons, we do not exchange or return underwear or swimwear.
ORGASMOS SEXSHOP will do its best to repay the customer quickly, safeguarding, however, a maximum period of 15 days from the receipt of the return at our warehouses.
If payment has been made by credit card, the refund will be made on the card itself and will appear in the next extract from it. *
If payment has been made by credit card, the refund will be credited to their account and will be available immediately. *
If the payment has been made by Cash on Delivery or ATM, the customer will be asked to provide us with the account details for which you want the refund amount to be transferred. ** The payment methods mentioned above are not available for all countries. To find out which payment methods are available for the customer's country, read the information provided above under "Payment Methods".
The customer can also choose to be reimbursed through a discount coupon, regardless of the original payment method. The coupon will be valid for 12 months from the date it was created. After this period, there will be no refund.
If the reason for the return of the order was the responsibility of ORGASMOS SEXSHOP, we will reimburse your shipping costs (example: defective products or products other than the articles actually ordered).
However, if only one item has a problem in a multiple product order, we will not refund shipping costs.
We strictly follow all necessary procedures to ensure that all details, descriptions and prices of the products presented on the site are correct. However, there may be situations where product information, including pricing and promotion, has not been properly published. In these cases, we reserve the right not to proceed with orders with these products. If the customer places an order for these products, the Customer Support team will contact you and inform you that it is impossible to proceed with the process.
Orders may also not be sent for other reasons, such as:
All products, campaigns, promotions and offers are limited to the physical stock available and / or units stipulated for the campaign.
If the chosen payment method has been cash on delivery and the order contains a product for which we no longer have physical stock, we will take the liberty of removing it from the order and proceed to send the remaining products in order not to delay the process. In the case of one or more products constituting a pack, the pack will be removed in full from the order. The customer will always be informed about the change made.
If the order has been paid by Credit Card and contains a product for which we no longer have physical stock, we will take the liberty of removing it from the order and proceed to send the remaining products in order not to delay the process. In the case of one or more products constituting a pack, the pack will be removed in full from the order. The customer will always be informed about the change made. You will be immediately refunded in the original form of payment. The customer will be informed by the Customer Support team either of the change to the order or of the reimbursement schedule.
If the payment method selected is Multibanco or Bank Transfer * and the order contains a product for which we no longer have physical stock, we will take the liberty of removing it from the order and proceed to send the remaining products in order not to delay the process. In the case of one or more products constituting a pack, the pack will be removed in full from the order. The customer will always be informed about the change made. The refund will be provided immediately in the form of a refund coupon. The coupon will be valid for 12 months from the date it was created. After this period, there will be no refund. The customer will be informed by the Customer Support team, by sending a message, either about the change to the order or the coupon code. If the customer prefers to be reimbursed in the original form of payment, he / she may express that willingness by responding to the message from our Customer Support team by returning the reimbursement coupon code together with the bank account details for which you want (name of bank, name of first account holder, IBAN and SWIFT).* The payment methods mentioned above are not available for all countries. To find out which payment methods are available for the customer's country, read the information provided above under "Payment Methods".
We do everything in our power to keep your order and payment details secure. However, we can not be held responsible for any loss you may suffer if third parties obtain unauthorized access to any data you provided when accessing or ordering from our site.
ORGASMOS SEXSHOP may change prices without notice.
Payments are always made in euros, even when prices are shown in other currencies. Some banks may charge exchange rates. ORGASMOS SEXSHOP is totally unaware of this fact and assumes no responsibility for it.
The products, information, services and other content provided by or through this site, including but not limited to any products, information, e-mails, services and other content offered by any hyperlink, are provided for information only. to facilitate possible discussions of treatments with health professionals. The information provided by this page and its links, including, but not limited to, information relating to medical and health problems, products and treatments, is provided only in summary or aggregate form. This information does not serve as a substitute for the advice of the physician or other healthcare professional of the client or for any information contained in the package insert or packaging of any product. Before you buy or use any product, information or service offered by or through this page, including but not limited to any product, information or service offered by any link, you should contact your doctor or pharmacist.
The customer should not use the information provided on this page to diagnose or treat any health problem or to prescribe any medication or other treatment. The client should always consult his doctor or pharmacist and carefully read all the information provided by the manufacturer of a particular product, as well as the information contained in the package leaflet or any nutritional, vegetable or homeopathic supplement, before starting any diet or program training or before starting any treatment for any health problem. Each individual is different and the way a person reacts to a particular product can be significantly different from how other people react to the same product.
Except as otherwise noted on the page, ORGASMOS SEXSHOP does not sponsor any specific product or service offered, advertised or sold on or through this site, including but not limited to any product or service offered, advertised or sold on or through of any hyperlink. ORGASMOS SEXSHOP is not responsible for any product or service sold on this page or any link or any claim of quality or performance made on this website or through it, including those made on or through any hyperlink. The customer is hereby advised that other web pages, including but not limited to hyperlinks or pages with a link to this website, may contain material or information that some people may find inappropriate, offensive, inaccurate, false, misleading, defamatory or slander, that infringes the rights of third parties or is otherwise unlawful. ORGASMOS SEXSHOP expressly disclaims any responsibility for the content, legality, decency or accuracy of any information and any products or services present on any hyperlink or any page with a link to this website.
The opinion of our customers is very important for us as it allows us to improve the services we provide. So if for some reason our customers are not satisfied with them or have any suggestions, please take a few minutes of your time and let us know the situation by sending a message to the Customer Support team.
If the complaint relates to a specific order, customers have 14 days from the date of receipt to contact the Customer Support team and notify us of the problem detected.
If the customer has received a defective or damaged product, or if the product received is different from the one the customer actually ordered, you will need to attach a video to your complaint or at least some photographs where the problem is clearly visible as well as the state of the box in which the order was delivered to you.
The customer shall also keep in his possession either the defective or damaged product or the box of the order until otherwise indicated by the Customer Support team.
If at the moment of delivery of the order the outside state of the box is not in perfect condition, the customer must reject the delivery with the risk that the claim is not accepted.
Under Decree-Law no. 24/2014 of 14 February, the consumer has 14 days after receiving the goods to proceed with the termination of the contract and the return of the goods. To this end, the consumer must communicate to ORGASMOS SEXSHOP the decision to terminate the contract by means of an unambiguous declaration (for example, letter sent by mail, fax or e-mail, in the latter case to the e-mail address email@example.com or use the form provided here (click here to access it).
The right of free resolution shall be exercised by sending the communication referred to in the previous paragraph within a period of 14 days. It is the consumer's sole responsibility to prove that he has exercised the right of free resolution within the statutory time-limit.
The consumer must, within 14 days of the date he has communicated his decision to terminate the contract, return and deliver the goods to the store where they were purchased.
In the event of termination, it is the consumer's sole responsibility to bear the cost of returning the goods.
In the event of termination of the agreement, all payments made (with the exception of additional costs resulting from choice of a method of shipment other than the least costly mode of normal shipment offered by us) shall be reimbursed, in any case, without undue delay.
ORGASMOS SEXSHOP may withhold the refund while the goods are not received or as long as the consumer does not provide irrefutable proof of the return of the goods.
Without prejudice to the withholding provided for in the previous paragraph, failure to comply with the obligation to reimburse within a period of 14 days from the date of receipt of the resolution, will result in double return, without prejudice to the right of the consumer to compensation for property and non-property damages.
The consumer must keep the goods in order to be able to return them in the proper conditions of use.
The exercise of the right of free resolution shall not prejudice the consumer's right to inspect, with due care, the nature, characteristics and functioning of the goods.
The consumer shall be responsible for the depreciation of the goods if the handling carried out to inspect the nature, characteristics and functioning of the goods exceeds the handling normally accepted in shops.
With the exercise of the right of resolution, the price paid shall be refunded to the consumer minus the amount corresponding to the depreciation.
If the depreciation is total there is no room for any refund.
There is no right to free resolutions of contract in the following situations:
Without prejudice to the exercise of the rights deriving from the legal guarantee of consumer goods, the following types of products are excluded from the right of free resolution:
Pursuant to Decree-Law no. 67/2003, of 8 April, as amended by Decree-Law no. 84/2008 of 21 May, the products supplied may benefit from 2 year warranty counting from the date of delivery to the customer.
Personal data relating to the commercial company registered on the website of ORGASMOS SEXSHOP as Customer are protected under the Personal Data Protection Law, approved by Law no. 67/98 of October 26 (transposes into Portuguese legal order Directive 95/46/EC of the European Parliament and of the Council of October 24).
Under the terms of the Law, the Buyer is guaranteed the right to access and rectify any data related to it in the database.
A ORGASMOS SEXSHOP is not responsible for the improper use of personal data of users by unauthorized third parties.
For all matters arising from this contract, the Court of the District of Braga is competent.
This contract is governed by Portuguese law and, for the resolution of any dispute, the jurisdiction of the District of Braga is competent, with waiver of any other.
In the event of a dispute, the consumer may have recourse to a Consumer Dispute Resolution Entity:
CNIACC - Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Faculdade de Direito da Universidade Nova de Lisboa - Campus de Campolide
CIMAAL - Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve
Edifício Ninho de Empresas - Estrada da Penha
Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra
Av. Fernão Magalhães, n.º 240, 1º
Centro de arbitragem de Conflitos de Consumo de Lisboa
Rua dos Douradores, 116, 2º
Contratos celebrados na Região Autónoma da Madeira
Rua da Figueira Preta, n.º 10, 3.º andar
Centro de Informação de Consumo e Arbitragem do Porto
Rua Damião de Góis, 31 – Loja 6
Centro de Arbitragem de Conflitos de Consumo do Vale do Ave
Rua Capitão Alfredo Guimarães, n.º 1
Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de
BRAGA: Rua D Afonso Henriques, nº 1 (Ed Junta de Freguesia da Sé)
4700 - 030 Braga
VIANA DO CASTELO: Av. Rocha Paris, nº 103 (Edifício Vila Rosa)
4900 - 394 Viana do Castelo
In the case of online consumer litigation, the consumer may use an online dispute resolution (RLL) system, a ODR Platform, which has the power to resolve disputes regarding the resulting contractual obligations of sales contracts or online services.
Access HERE to the Electronic Platform for Alternative Dispute Resolution in contracts of sale or online services.
For Complaints – firstname.lastname@example.org
More information in Portal do Consumidor www.consumidor.pt