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Embalagem:

Orgasmos SexShop preza o sigilo absoluto, assim a nossa embalagem é 100% discreta, não existe qualquer publicidade ou referência sobre o seu conteúdo e tem como remetente um nome particular. Não existe forma nem sinais exteriores que possam indicar que o conteúdo será de material adulto.

 

Portes:

Envios Para Portugal:

Registo em Mão (Prazo Médio de Entrega: 24h)

Peso

Preço

< 500 gramas

2,75€

500 - 2000 gramas

4,75€

2000 - 5000 gramas

7,50€

5000 - 10000 gramas

10,00€

Se os custos de Logística estiverem fora deste âmbito o cliente será comunicado por e-mail com o valor correcto dos portes.

 

Envios para a Europa:

CTT Registo Internacional em Mão (Prazo Médio de entrega: Europa: 3 dias; Resto do Mundo: 5 dias)

Peso

Preço

< 100 gramas

4,50€

100 - 250 gramas

5,75€

250 - 500 gramas

6,25€

500 - 1000 gramas

6,90€

 

 

Envios para o Resto do Mundo:

CTT Registo Internacional em Mão (Prazo Médio de entrega: Europa: 3 dias; Resto do Mundo: 5 dias)

Peso

Preço

< 100 gramas

4,50€

100 - 250 gramas

5,95€

250 - 500 gramas

8,75€

500 - 1000 gramas

15,80€

1000 - 2000 gramas

25,95€

Se os custos de Logística estiverem fora deste âmbito o cliente será comunicado por e-mail com o valor correcto dos portes


Envios:
Os Envios são feitos através dos CTT.
As entregas são efectuadas de segunda-feira a sexta-feira sem hora fixa para entrega. Caso não se encontre no local da entrega para receber a encomenda, ficará um aviso para a poder levantar no posto de correios da área e no horário normal dos correios, por um período de 5 dias úteis.

Não somos responsáveis por atrasos nas entregas de encomendas.

 

Nota Importante:
As encomendas para fora de Portugal são enviadas após recebimento do pagamento via Hipay ou transferência bancária.

As ofertas especiais são exclusivas para entregas realizadas em Portugal.

Certifique-se quais os produtos que são ilegais no seu país para evitar transtornos. No caso de retenção alfandegária não será enviado qualquer valor ao cliente. Orgasmos SexShop online não se responsabiliza por retenção de artigos por importação ilegal.

 

Quando uma encomenda é devolvida, só lhe voltamos a enviar outra encomenda após PRÉ-COBRANÇA via Multibanco ou Cartão de Crédito.

O seu IP ficará gravado na nossa base de dados a fim de evitar abusos e encomendas falsas.
Reservamos-nos no direito de reter uma encomenda no caso de suspeita de dados falsos.

 

 

 

Pagamento:

Existem diversas formas de pagamento:

 

Referência Multibanco (Só para Portugal): Após efectuar uma encomenda é gerada uma referência Multibanco e apresentado no final da encomenda. Essa referência ficará também guardada na encomenda que poderá consultar na sua área de cliente. Deverá usar a Entidade, Referência e Montante em qualquer Multibanco ou serviço Homebanking.

 

Transferência Bancária (todos os destinos): ao escolher este método de pagamento, poderá pagar as suas compras por transferência bancária. A sua encomenda será tratada e processada logo após o recebimento do pagamento. Os dados para realizar a transferência bancária quer Nacional quer Internacional serão mostrados no acto de Finalizar a sua encomenda.

 

Cartão de Crédito (todos os destinos).

 

Boleto Bancário (Só para o Brasil)
Ao escolher este método de pagamento, será direccionado para a plataforma Hipay "pagamento seguro" onde deverá seleccionar Brasil e Boleto Bancário e preencher todos os campos. Confirme e será gerado o boleto. Depois só necessita imprimir e pagar num prazo de 24h.

NOTA: Se utilizou anteriormente a plataforma Hipay para pagamentos por cartão de crédito, deve preencher os campos com um e-mail diferente para gerar o boleto em Reais.


Prazo Médio de Entrega:
Para Portugal: Entrega em 24h (tempo médio previsto e para o artigo assinalado com Disponibilidade para Envio).

Para Europa: Entrega em 3 a 5 dias (tempo médio previsto e para o artigo assinalado com Disponibilidade para Envio).

Para Resto do Mundo: Entrega em 5 a 15 dias (tempo médio previsto e para o artigo assinalado com Disponibilidade para Envio).


No caso de haver ruptura de stock de um artigo, a encomenda será enviada num prazo médio de 20 dias (tempo máximo previsto).
Os prazos são relativos ao tempo médio são apenas indicativos e são cumpridos sempre que nos for possível não nos podendo responsabilizar por atrasos ou falhas nas entregas, uma vez que, as entregas são da inteira responsabilidade dos CTT.
Sempre que este prazo não possa ser cumprido será avisado por e-mail.

 

Garantia dos artigos vendidos:

Se o artigo se encontrar defeituoso por alguma avaria, poderá devolve-lo num prazo máximo de 15 dias após a recepção da encomenda.
Não se efectua devoluções caso a embalagem se encontrar danificada e ou violada.

 

Promoções:

De acordo com o Decreto-Lei nº 143/2001, de 26 de Abril, a validade das promoções são apresentadas nos detalhes de cada artigo. Todas as promoções estão limitadas ao stock existente.

Devoluções:
Orgasmos SexShop compromete-se a cumprir com os termos do ponto nº 1 do artigo 6º do Decreto Lei 143/2001, de 26 de Abril, o qual estipula que nos contratos a distância o consumidor dispõe de um prazo mínimo de 14 dias para resolver o contrato sem pagamento de indemnização e sem necessidade de indicar o motivo, desde que se encontrem nas embalagens originais e sem serem violadas. O artigo deve ser devolvido apresentando-se em perfeitas condições de poder voltar a ser vendido.
Por questões de higiene não podemos aceitar a devolução de artigos usados. Por isso, agradecemos que verifique se lhe agrada o artigo antes de retirar o plástico envolvente, sem o qual não podemos aceitar a devolução do produto.
Para a devolução de artigos deve ser usada a embalagem original e devidamente acondicionada.
As trocas de filmes só se efectuam caso apresentem algum defeito de fabrico e somente pelo mesmo titulo.

Morada para Devoluções
José Oliveira
Rua Santa Margarida, nº 107
4710-306 Braga - Portugal


Não serão aceites encomendas devolvidas à cobrança.

Orgasmos SexShop reserva-se de entre 15 e 30 dias para poder efectuar o eventual reembolso por meio de transferência bancária, ou outra forma de reembolso podendo ainda trocar o artigo por outro se o cliente assim preferir.
O reembolso referir-se-á unicamente ao valor do artigo devolvido.

ORDERS NOT DELIVERED TO THE CUSTOMER

In case a prepaid order is returned to ORGASMOS SEXSHOP for reasons not attributable to ORGASMOS SEXSHOP or to the freight forwarder, ORGASMOS SEXSHOP will refund the amount paid by same, less shipping and return costs. The prepaid orders are those paid by Credit Card, Hipay, Multibanco or Bank Transfer.

The customer may choose to reimburse the original payment method, or through a refund coupon that may be used in a future order. The coupon will be valid for 12 months from the date it was created. After this period, there will be no refund. In case the original payment has been made by Multibanco or Bank Transfer, the customer will have to provide the bank details for the refund to be made.

If the reason for the failed delivery and return of the order is the responsibility of the freight forwarder, the customer will have to send us a written complaint that will be reviewed by the freight forwarder, regardless of the payment method chosen. In the event that the problem with the delivery was caused by an incorrect or incomplete address, we ask that the customer attach proof of address (for example, electricity, water or gas) to the claim.

The solution that ORGASMOS SEXSHOP will present to the customer will depend on the answer given by the freight forwarder. Thus, in cases of complaints originated by the transport service, we can only present a solution to the customer after we have received a response from the freight forwarder. If the freight forwarder accepts full responsibility for the return of the order and if all the items originally ordered are available, we will suggest to the customer the re-shipment without additional costs. If the original order has been paid by Credit Card, PayPal, ATM or Bank Transfer, instead of a replacement order, the customer may opt for the refund. If the freight forwarder does not accept responsibility, we can not accept the claim, which means that the refund or replacement order will be subject to the above mentioned terms of orders returned for reasons not attributable to ORGASMOS SEXSHOP or the freight forwarder.

CANCELLATION OF ORDERS

The customer can only cancel their order if it has not yet been paid and is not yet in processing. If so, you will only need to send us an email to geral@orgasmosexshop.com informing the order number and informing that you wish to cancel it.

Cancellation of orders is only possible through the process referred to above. Any request made by other means can not be answered.

REFUND METHODS

ORGASMOS SEXSHOP will do its best to repay the customer quickly, safeguarding, however, a maximum period of 15 days from the receipt of the return at our warehouses.

If payment has been made by credit card, the refund will be made on the card itself and will appear in the next extract from it. *

If payment has been made by Hipay, the refund will be credited to their PayPal account and will be available immediately. *

If the payment has been made by Cash on Delivery or ATM, the customer will be asked to provide us with the account details for which you want the refund amount to be transferred. *

* The payment methods mentioned above are not available for all countries. To find out which payment methods are available for the customer's country, read the information provided above under "Payment Methods".

The customer can also choose to be reimbursed through a discount coupon, regardless of the original payment method. The coupon will be valid for 12 months from the date it was created. After this period, there will be no refund.

REIMBURSEMENT OF SHIPPING COSTS

If the reason for the return of the order was the responsibility of ORGASMOS SEXSHOP, we will reimburse your shipping costs (example: defective products or products other than the articles actually ordered).

However, if only one item has a problem in a multiple product order, we will not refund shipping costs.

PRODUCT INFORMATION

We strictly follow all necessary procedures to ensure that all details, descriptions and prices of the products presented on the site are correct. However, there may be situations where product information, including pricing and promotion, has not been properly published. In these cases, we reserve the right not to proceed with orders with these products. If the customer places an order for these products, the Customer Support team will contact you and inform you that it is impossible to proceed with the process.

Orders may also not be sent for other reasons, such as:

• product out of stock;

• inability to obtain payment authorization;

• order considered fraudulent.

All products, campaigns, promotions and offers are limited to the physical stock available and / or units stipulated for the campaign.

If the chosen payment method has been cash on delivery and the order contains a product for which we no longer have physical stock, we will take the liberty of removing it from the order and proceed to send the remaining products in order not to delay the process. In the case of one or more products constituting a pack, the pack will be removed in full from the order. The customer will always be informed about the change made.

If the order has been paid by Credit Card or Hipay * and contains a product for which we no longer have physical stock, we will take the liberty of removing it from the order and proceed to send the remaining products in order not to delay the process. In the case of one or more products constituting a pack, the pack will be removed in full from the order. The customer will always be informed about the change made. You will be immediately refunded in the original form of payment. The customer will be informed by the Customer Support team either of the change to the order or of the reimbursement schedule.

If the payment method selected is Multibanco or Bank Transfer * and the order contains a product for which we no longer have physical stock, we will take the liberty of removing it from the order and proceed to send the remaining products in order not to delay the process. In the case of one or more products constituting a pack, the pack will be removed in full from the order. The customer will always be informed about the change made. The refund will be provided immediately in the form of a refund coupon. The coupon will be valid for 12 months from the date it was created. After this period, there will be no refund. The customer will be informed by the Customer Support team, by sending a message, either about the change to the order or the coupon code. If the customer prefers to be reimbursed in the original form of payment, he / she may express that willingness by responding to the message from our Customer Support team by returning the reimbursement coupon code together with the bank account details for which you want (name of bank, name of first account holder, IBAN and SWIFT).

* The payment methods mentioned above are not available for all countries. To find out which payment methods are available for the customer's country, read the information provided above under "Payment Methods".

We do everything in our power to keep your order and payment details secure. However, we can not be held responsible for any loss you may suffer if third parties obtain unauthorized access to any data you provided when accessing or ordering from our site.

ORGASMOS SEXSHOP may change prices without notice.

Payments are always made in euros, even when prices are shown in other currencies. Some banks may charge exchange rates. ORGASMOS SEXSHOP is totally unaware of this fact and assumes no responsibility for it.

The products, information, services and other content provided by or through this site, including but not limited to any products, information, e-mails, services and other content offered by any hyperlink, are provided for information only. to facilitate possible discussions of treatments with health professionals. The information provided by this page and its links, including, but not limited to, information relating to medical and health problems, products and treatments, is provided only in summary or aggregate form. This information does not serve as a substitute for the advice of the physician or other healthcare professional of the client or for any information contained in the package insert or packaging of any product. Before you buy or use any product, information or service offered by or through this page, including but not limited to any product, information or service offered by any link, you should contact your doctor or pharmacist.

The customer should not use the information provided on this page to diagnose or treat any health problem or to prescribe any medication or other treatment. The client should always consult his doctor or pharmacist and carefully read all the information provided by the manufacturer of a particular product, as well as the information contained in the package leaflet or any nutritional, vegetable or homeopathic supplement, before starting any diet or program training or before starting any treatment for any health problem. Each individual is different and the way a person reacts to a particular product can be significantly different from how other people react to the same product.

Except as otherwise noted on the page, ORGASMOS SEXSHOP does not sponsor any specific product or service offered, advertised or sold on or through this site, including but not limited to any product or service offered, advertised or sold on or through of any hyperlink. ORGASMOS SEXSHOP is not responsible for any product or service sold on this page or any link or any claim of quality or performance made on this website or through it, including those made on or through any hyperlink. The customer is hereby advised that other web pages, including but not limited to hyperlinks or pages with a link to this website, may contain material or information that some people may find inappropriate, offensive, inaccurate, false, misleading, defamatory or slander, that infringes the rights of third parties or is otherwise unlawful. ORGASMOS SEXSHOP expressly disclaims any responsibility for the content, legality, decency or accuracy of any information and any products or services present on any hyperlink or any page with a link to this website.

SUGGESTIONS AND COMPLAINTS

The opinion of our customers is very important for us as it allows us to improve the services we provide. So if for some reason our customers are not satisfied with them or have any suggestions, please take a few minutes of your time and let us know the situation by sending a message to the Customer Support team.

If the complaint relates to a specific order, customers have 14 days from the date of receipt to contact the Customer Support team and notify us of the problem detected.

If the customer has received a defective or damaged product, or if the product received is different from the one the customer actually ordered, you will need to attach a video to your complaint or at least some photographs where the problem is clearly visible as well as the state of the box in which the order was delivered to you.

The customer shall also keep in his possession either the defective or damaged product or the box of the order until otherwise indicated by the Customer Support team.

If at the moment of delivery of the order the outside state of the box is not in perfect condition, the customer must reject the delivery with the risk that the claim is not accepted.

RIGHT OF FREE RESOLUTION

Under Decree-Law no. 24/2014 of 14 February, the consumer has 14 days after receiving the goods to proceed with the termination of the contract and the return of the goods. To this end, the consumer must communicate to ORGASMOS SEXSHOP the decision to terminate the contract by means of an unambiguous declaration (for example, letter sent by mail, fax or e-mail, in the latter case to the e-mail address geral@orgasmosexshop.com ).

The right of free resolution shall be exercised by sending the communication referred to in the previous paragraph within a period of 14 days. It is the consumer's sole responsibility to prove that he has exercised the right of free resolution within the statutory time-limit.

The consumer must, within 14 days of the date he has communicated his decision to terminate the contract, return and deliver the goods to the store where they were purchased.

In the event of termination, it is the consumer's sole responsibility to bear the cost of returning the goods.
In the event of termination of the agreement, all payments made (with the exception of additional costs resulting from choice of a method of shipment other than the least costly mode of normal shipment offered by us) shall be reimbursed, in any case, without undue delay.
ORGASMOS SEXSHOP may withhold the refund while the goods are not received or as long as the consumer does not provide irrefutable proof of the return of the goods.

Without prejudice to the withholding provided for in the previous paragraph, failure to comply with the obligation to reimburse within a period of 14 days from the date of receipt of the resolution, will result in double return, without prejudice to the right of the consumer to compensation for property and non-property damages.

The consumer must keep the goods in order to be able to return them in the proper conditions of use.
The exercise of the right of free resolution shall not prejudice the consumer's right to inspect, with due care, the nature, characteristics and functioning of the goods.

The consumer shall be responsible for the depreciation of the goods if the handling carried out to inspect the nature, characteristics and functioning of the goods exceeds the handling normally accepted in shops.

With the exercise of the right of resolution, the price paid shall be refunded to the consumer minus the amount corresponding to the depreciation.

If the depreciation is total there is no room for any refund.

EXCLUSION OF THE FREE RESOLUTION RIGHT

There is no right to free resolutions of contract in the following situations:

- provision of sealed goods which can not be returned for reasons of health protection or hygiene when opened after delivery;

- provision of sealed audio or video recordings or sealed software, where the consumer has removed the seal of inviolability after delivery;

- provision of a newspaper, periodical or magazine, with the exception of subscription contracts for the sending of such publications;

Without prejudice to the exercise of the rights deriving from the legal guarantee of consumer goods, the following types of products are excluded from the right of free resolution:

• Cosmetic, beauty and personal care products, underwear, food supplements, vitamins, products for intimate use.

• Audio and video recordings, discs and computer programs to which the consumer has removed the seal of guarantee of inviolability.

LEGAL WARRANTY

Pursuant to Decree-Law no. 67/2003, of 8 April, as amended by Decree-Law no. 84/2008 of 21 May, the products supplied may benefit from 2 year warranty counting from the date of delivery to the customer.

Protection of data

Personal data relating to the commercial company registered on the website of ORGASMOS SEXSHOP as Customer are protected under the Personal Data Protection Law, approved by Law no. 67/98 of October 26 (transposes into Portuguese legal order Directive 95/46/EC of the European Parliament and of the Council of October 24).

Under the terms of the Law, the Buyer is guaranteed the right to access and rectify any data related to it in the database.

A ORGASMOS SEXSHOP is not responsible for the improper use of personal data of users by unauthorized third parties.

Competent jurisdiction

For all matters arising from this contract, the Court of the District of Braga is competent.

APPLICABLE LAW AND JURISDICTION

This contract is governed by Portuguese law and, for the resolution of any dispute, the jurisdiction of the District of Braga is competent, with waiver of any other.

In the event of a dispute, the consumer may have recourse to a Consumer Dispute Resolution Entity:

CNIACC - Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Faculdade de Direito da Universidade Nova de Lisboa - Campus de Campolide
www.arbitragemdeconsumo.org

CIMAAL - Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve
Edifício Ninho de Empresas - Estrada da Penha
8005-131 Faro
www.consumidoronline.pt

Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra
Av. Fernão Magalhães, n.º 240, 1º
3000-172 Coimbra
www.centrodearbitragemdecoimbra.com

Centro de arbitragem de Conflitos de Consumo de Lisboa
Rua dos Douradores, 116, 2º
1100-207 Lisboa
www.centroarbitragemlisboa.pt

Contratos celebrados na Região Autónoma da Madeira
Rua da Figueira Preta, n.º 10, 3.º andar
9050-014 Funchal
centroarbitragem.sras@gov-madeira.pt

Centro de Informação de Consumo e Arbitragem do Porto
Rua Damião de Góis, 31 – Loja 6
4050-225 Porto
www.cicap.pt

Centro de Arbitragem de Conflitos de Consumo do Vale do Ave
Rua Capitão Alfredo Guimarães, n.º 1
4800-019 Guimarães
www.triave.pt

Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de
Consumo)

BRAGA: Rua D Afonso Henriques, nº 1 (Ed Junta de Freguesia da Sé)
4700 - 030 Braga

VIANA DO CASTELO: Av. Rocha Paris, nº 103 (Edifício Vila Rosa)
4900 - 394 Viana do Castelo
www.ciab.pt

In the case of online consumer litigation, the consumer may use an online dispute resolution (RLL) system, a ODR Platform, which has the power to resolve disputes regarding the resulting contractual obligations of sales contracts or online services.

Access HERE to the Electronic Platform for Alternative Dispute Resolution in contracts of sale or online services.

For Complaints – geral@orgasmosexshop.com

More information in Portal do Consumidor www.consumidor.pt